FAQ
Shipping
Where do you ship to?
Plant Babies ships airplants all across Canada—almost everywhere! 🌿
Unfortunately, I don’t currently ship to Nunavut, Yukon, or the Northwest Territories. As much as I’d love to send some plant babies up north, the shipping costs are sky-high.
If you're anywhere else in Canada, your new airplants are just a few clicks away! 💚
Do you ship in the winter?
Yes, I do ship during the winter months—but here’s the cold, hard truth: once those temps start dipping, it gets risky for your new plant babies.
I do my very best to protect your new airplants from the Canadian deep freeze by packing them in a thermal bubble mailer with a 72-hour heat pack. BUT... that heat only lasts so long, and unfortunately, I can’t control what happens once the package leaves my hands (like if your airplants end up on a chilly delivery truck overnight or on a frozen porch).
Winter shipping is totally your call—but it’s 100% your risk.
I will not offer refunds or replacements for plants that arrive damaged or dead from cold exposure between November and March.
Important tip for airplant lovers: Airplants (aka Tillandsia) are not fans of the cold. Anything under 5°C (41°F) is a danger zone. If you live somewhere colder than that, think twice before ordering, or maybe treat yourself to a springtime delivery instead. 🌱✨
Stay warm and shop wisely! 💚
How do you ship terrariums?
Great question! To make sure your terrarium arrives safely and in one piece, I ship all the loose components separately packed. That means I pour out the sand, crystals, and any wood pieces and wrap them up securely. The glass container and plants are also packed with care to prevent damage in transit.
And don't worry about the dried floral bouquet - it's securely glued to the bottom of the vase, so it should stay perfectly in place during shipping.
When your terrarium arrives, you’ll get to do the fun part: rebuilding it! Simply pour the sand back in (ideally with a funnel) and arrange the crystals and other decorative elements. You can follow my original design or feel free to get creative and make it your own. Think of it as a tiny DIY project with a head start!
Can I pick up my order?
Absolutely! Saving on shipping is always a win.
If you're local to or near Brantford, Ontario, you can choose free local pickup at checkout. Just select the Pick-Up option, and I’ll reach out to arrange a convenient day and time for you to grab your plant babies!
Airplant Care
How do I water airplants?
I’m a big fan of the soaking method—and so are most airplants! Once a week, I give them a nice long bath by fully immersing them in water for 30 to 60 minutes.
That said, some varieties—like Tillandsia tectorum (aka snowball)—should only be misted. Soaking can damage the delicate trichomes (those fuzzy little structures on their leaves), and we definitely want to keep them looking soft and fluffy.
After their soak, gently shake off any excess water and place them upside down or on a towel to dry. You can even use a fan to speed up the drying process (they love a good breeze!). Just make sure they’re completely dry within 4 hours to prevent rot.
Some people prefer misting instead of soaking, and if that’s working for you and your airplants are happy and healthy—awesome! Keep doing your thing. 🌿
But if you're ever unsure, soaking is my go-to method for most airplants to keep them thriving.
What kind of light do airplants need?
Airplants love bright, indirect light—think sunny windowsills with filtered light, or a well-lit room that gets plenty of natural sunshine throughout the day. They do not like harsh, direct sunlight for long periods (especially behind glass), as it can dry them out or cause their leaves to scorch.
That said, airplants are very resilient and have been known to do just fine in low light situations. While they may not grow as quickly or bloom without bright light, many airplants will happily hang out and survive in shadier spots of your home or office.
You can also use a grow light to supplement natural light, especially in the darker winter months.
If airplants are in the bathroom, do I have to water them?
This is a surprisingly common question! While your bathroom may be more humid than other rooms (especially after those steamy showers), airplants still need regular watering.
Bathroom humidity helps a bit, but it’s not enough to keep them truly hydrated. Think of it as a light mist—not the deep drink they need. I recommend soaking your airplants in water for about 30 - 60 minutes once a week, even if they live in the bathroom.
Bonus tip: make sure they dry fully within 4 hours after soaking, even in a damp space. Airplants don’t like sitting in moisture for too long—it’s leaf rot city.
So yes, your bathroom buddies still need a weekly spa day. Just like you. 😉
Couldn't find your answer?
Just send us a message through our [contact form/email/socials], and we’ll get back to you as soon as possible.
We’re always happy to help with questions about orders, plant care, or anything else you’re wondering about!